For professional offices running a full UniFi ecosystem — Network, Protect, Access, Talk, or any combination across the stack. SF-proper professional offices, law firms, agencies, businesses where the network is what everything else depends on, ~25–50 users.
WHAT'S INCLUDED
- Full UniFi ecosystem managed
- 24/7 uptime monitoring
- Firmware updates, automatic with manual on request
- 3 hours of remote support per month
- Bi-monthly system health check
- Bi-monthly 30-min engineer review call
- Cloud-managed config backups
- Hard drive health monitoring (Protect)
- Quarterly camera coverage and angle review
- Bi-annual security review (Network + Protect)
- VPN setup and management
- Tenant and user administration
- Same-business-day non-emergency response
- 1-hour outage response (business hours)
- Onsite SLA: same-business-day if hard-down reported by 12pm PT; onsite by 10am next business day if reported after. Labor billable at standard rate.
- Bi-annual device lifecycle recommendations
- 10% discount on overages and new project work
BEST FOR
SF-proper professional offices and businesses where the UniFi stack is the substrate everything else depends on. The strategic upsell tier — where the customer crosses from "we have UniFi" to "UniFi runs our business."
HOW IT WORKS
Month-to-month subscription. Cancel anytime with 30 days notice. Includes guaranteed dispatch response SLA for hard-down conditions (failed core switching, failed controller, WAN loss, or sole-AP failure). Labor still billed at standard commercial rate.
Multi-floor, multi-site, or 50+ users? See Enterprise.
For professional offices running a full UniFi ecosystem — Network, Protect, Access, Talk, or any combination across the stack. SF-proper professional offices, law firms, agencies, businesses where the network is what everything else depends on, ~25–50 users.
WHAT'S INCLUDED
- Full UniFi ecosystem managed
- 24/7 uptime monitoring
- Firmware updates, automatic with manual on request
- 3 hours of remote support per month
- Bi-monthly system health check
- Bi-monthly 30-min engineer review call
- Cloud-managed config backups
- Hard drive health monitoring (Protect)
- Quarterly camera coverage and angle review
- Bi-annual security review (Network + Protect)
- VPN setup and management
- Tenant and user administration
- Same-business-day non-emergency response
- 1-hour outage response (business hours)
- Onsite SLA: same-business-day if hard-down reported by 12pm PT; onsite by 10am next business day if reported after. Labor billable at standard rate.
- Bi-annual device lifecycle recommendations
- 10% discount on overages and new project work
BEST FOR
SF-proper professional offices and businesses where the UniFi stack is the substrate everything else depends on. The strategic upsell tier — where the customer crosses from "we have UniFi" to "UniFi runs our business."
HOW IT WORKS
Month-to-month subscription. Cancel anytime with 30 days notice. Includes guaranteed dispatch response SLA for hard-down conditions (failed core switching, failed controller, WAN loss, or sole-AP failure). Labor still billed at standard commercial rate.
Multi-floor, multi-site, or 50+ users? See Enterprise.
