Critical-uptime SLA for high-stakes networks — when a few hours of downtime has real consequences.
WHAT'S INCLUDED
- Everything in Advanced, plus:
- 2 hours of remote support per month
- Monthly system health check
- 2-hour business-hours response, 1-hour outage response
- 60-minute annual review with Jim plus mid-year touch
- Tighter SLAs across the board
BEST FOR
- Home offices where the network IS your workplace
- Properties with security systems, monitored cameras, or always-on equipment
- Customers who'd rather call Jim than spend an afternoon troubleshooting
- Anyone where network downtime costs money or time you can't afford
HOW IT WORKS
You're billed monthly or annually (annual saves you ~2 months). Remote support hours are use-it-or-lose-it and reset each billing cycle. On-site visits are billed separately at our standard rate. Cancel anytime.
Managing a multi-zone property or smart home? Take a look at Smart Home.
Critical-uptime SLA for high-stakes networks — when a few hours of downtime has real consequences.
WHAT'S INCLUDED
- Everything in Advanced, plus:
- 2 hours of remote support per month
- Monthly system health check
- 2-hour business-hours response, 1-hour outage response
- 60-minute annual review with Jim plus mid-year touch
- Tighter SLAs across the board
BEST FOR
- Home offices where the network IS your workplace
- Properties with security systems, monitored cameras, or always-on equipment
- Customers who'd rather call Jim than spend an afternoon troubleshooting
- Anyone where network downtime costs money or time you can't afford
HOW IT WORKS
You're billed monthly or annually (annual saves you ~2 months). Remote support hours are use-it-or-lose-it and reset each billing cycle. On-site visits are billed separately at our standard rate. Cancel anytime.
Managing a multi-zone property or smart home? Take a look at Smart Home.
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