Full-stack maintenance for properties where the network is the substrate of the household — UniFi plus smart home integrations layered on top. We become your de facto IT team.
WHAT'S INCLUDED
- Everything in Elite, plus:
- 3 hours of remote support per month
- Smart home integration support (Home Assistant and other open ecosystems)
- Tenant and user administration for live-in staff or shared properties
- Top-priority A-tier onsite dispatch
- 1-hour outage response, 2-hour non-emergency response
- Annual 60-minute review with Jim, plus a mid-year touch
BEST FOR
- Multi-zone properties or estates with integrated smart home systems
- Homes where Home Assistant, automated lighting, climate, or AV is core to daily life
- Households with live-in staff, multiple users, or shared-property dynamics
- Property managers running a residence like an operation, not just a home
- Anyone who'd rather call Jim than manage their own IT team
HOW IT WORKS
You're billed monthly or annually (annual saves you ~2 months). Remote support hours are use-it-or-lose-it and reset each billing cycle. Onsite visits are billed separately at our standard rate. Cancel anytime.
Supported smart home platforms: Home Assistant and other open ecosystems. Closed ecosystems like Savant or Control4 are out of scope at this tier.
Need critical-uptime SLAs for a commercial property? Take a look at our Commercial plans.
Full-stack maintenance for properties where the network is the substrate of the household — UniFi plus smart home integrations layered on top. We become your de facto IT team.
WHAT'S INCLUDED
- Everything in Elite, plus:
- 3 hours of remote support per month
- Smart home integration support (Home Assistant and other open ecosystems)
- Tenant and user administration for live-in staff or shared properties
- Top-priority A-tier onsite dispatch
- 1-hour outage response, 2-hour non-emergency response
- Annual 60-minute review with Jim, plus a mid-year touch
BEST FOR
- Multi-zone properties or estates with integrated smart home systems
- Homes where Home Assistant, automated lighting, climate, or AV is core to daily life
- Households with live-in staff, multiple users, or shared-property dynamics
- Property managers running a residence like an operation, not just a home
- Anyone who'd rather call Jim than manage their own IT team
HOW IT WORKS
You're billed monthly or annually (annual saves you ~2 months). Remote support hours are use-it-or-lose-it and reset each billing cycle. Onsite visits are billed separately at our standard rate. Cancel anytime.
Supported smart home platforms: Home Assistant and other open ecosystems. Closed ecosystems like Savant or Control4 are out of scope at this tier.
Need critical-uptime SLAs for a commercial property? Take a look at our Commercial plans.
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